STORE POLICY
CUSTOMER CARE
As we put high value on our relationship with each of our clients, and create space for our clients to get to know us and receive the best customer care and service, we have chosen to opt out of having an automated e-commerce platform on our website.
To place your order, all you have to do is fill out our contact form or send us an email, and we'll be happy to assist you with your order and any questions you may have about us or our jewelry.
PAYMENT TERMS & CONDITIONS
We request full payment for our jewelry orders prior to shipment. For our collection pieces we are generally able to process & ship these within 3-5 working days, for our bespoke jewelry we generally require 4-6 weeks for production time. The payment terms for our bespoke jewelry is 50% once the design has been agreed by the client, and 50% once the jewelry piece has been completed (prior to shipment).
We accept bank transfers, PayPal and Western Union as payment methods for any purchases made at Nova Diamonds Jewelry.
PAYMENT METHODS
Bank Transfer
PAYPAL
Western Union
INTERNATIONAL SHIPPING
International shipments are allowed to most countries and are billed at a flat rate of € 80. Shipments are always insured, declared and invoiced for the full amount. Risk of loss and title of merchandise shipped internationally will pass upon you; the importer upon delivery to our carrier (DHL, UPS or FEDEX). Your order is subject to import duties and taxes which are not included in our shipping costs. As the importer you must comply with all laws and regulations of the destination country. You authorize us to designate our carrier (DHL, UPS or FEDEX) to act as your agent with relevant customs and tax authorities.
RETURNS
Due to the nature of the handmade business, we cannot accept returns. While we are confident that you will be satisfied with your purchase, all sales are final once payment has been received. Processing/production starts upon confirmation of payment, and once submitted, cannot be canceled.
SIZING
Please let us know if you're unsure about your ring size as we can assist you with finding the right size for you with the help of the Ring Sizer App by Jason Withers
REPAIRS & WARRANTY
All of our beautiful handmade pieces are always welcome to be sent back for any required service and repairs. We warranty our jewelry against normal ‘wear and tear’ within two years of the purchase date. Should an issue arise during the warranty period, we will be happy to repair your item free of charge with return postage.
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If an item has any issues arising outside of proper and reasonable care, or negligence, we would be happy to restore your keepsake item based on a fair labor and materials rate plus return postage
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Please contact us via email prior to returning your jewelry, should you wish to arrange for any repairs or service.
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As an extra note, we highly recommend that you insure your jewelry at the full value.
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Warranty services are non-transferrable and intended only for the original customer or gift recipient of your jewelry piece.
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We are not responsible for damaged jewelry falling outside of normal wear and tear, or repairs and alterations made by other jewelers.