For more information email Anouk on info@novadiamondsjewelry.com

ethical & sustainable jewelery

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Ethical & Sustainable

Payment

We require payment in full before production can begin and before jewelry can be shipped.

  • Accepted forms of payment on novadiamondsjewelry.com: All major credit cards, as well as PayPal and bank transfers
  • We do not accept personal checks.

Canceling an Order

If you need to cancel your open order, please get in touch with us as soon as possible. Email anouk@novadiamondsjewelry.com.

  • Cancellation requests must be requested within 24 hours of order placement. We begin the sizing and polishing process as soon as your order is placed, so any cancellation requests after 24 hours will be considered a return and all return policies will apply.
  • We will refund you in full for your canceled order, minus any bank or payment charges incurred in the process, however deposits and partial payments are non-refundable.
Ethical & Sustainable

Shipping, Pricing & Packaging

Shipping

We offer free domestic (TR) shipping on all orders. For international shipping prices please see below under ‘Pricing’. International clients are responsible for customs charges.

Shipping 
Orders are processed pending item availability and payment verification. All of our pieces are individually handmade and can require a 2-4 week shipping window*.

Nova Diamonds Jewelry does not process, ship or deliver orders on Saturday, Sunday or European and Turkish holidays.

* Please note that there are exceptions to the above. If your order is required to arrive by a specific date please contact us at anouk@novadiamondsjewelry.com and we will be happy to assist you in making this possible.

Domestic Orders (in TR)

Please be aware that an adult signature (21+) will be required upon delivery of your package.  In order to avoid any rerouting fees, please ensure you provide a shipping address where an adult will be present to sign for your package. Some of our customers choose to ship to their business address since they know that they, or another adult, will be present to sign for delivery.

All domestic orders are shipped fully insured, door to door.

Should you need to reroute your package or have it held for pickup at the nearest sorting facility, please contact us right away at anouk@novadiamondsjewelry.com.  Due to insurance restrictions, we at Nova Diamonds Jewelry will submit any delivery change request on your behalf to the delivery company.

We will *not* ship to a hotel or to a non-permanent address. Please note that we are unable to ship orders to PO Boxes/APO/FPO addresses.

To domestic buyers (within TR):  If your package is returned to us because you were not available to take delivery, you will receive a refund for your order LESS the shipping fee and LESS the 30% restocking fee for the item(s) you ordered.  Please contact us if you need to change your delivery address.

International Orders (outside of TR)

We ship to a limited number of countries. Please email us at anouk@novadiamondsjewelry.com for further information.
All international packages are fully insured, door to door.

Please note that we are unable to ship orders to PO Boxes/APO/FPO addresses.

Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for payment of these customs fees.  These orders will be shipped, and customs and broker fees will be the client’s responsibility upon delivery. Your customs office should be able to estimate these charges for you.

Please verify the accuracy of your shipping address. If your package is undeliverable because of an incorrect address, because you were not able to be contacted at the time of delivery, or because you do not pay the customs fee, it will be returned to us automatically. You will then receive a refund for your order LESS the shipping fee, LESS the import/customs fee, and LESS the restocking fee for the item(s) you purchased.

Pricing

Our shipping rates are as follows:

  • Standard Shipping – Turkey – FREE
  • Standard Shipping – Europe €25, per piece
  • Standard Shipping – International €45, per piece
  • Expedited messenger – price upon request

All items are shipped from Istanbul, Turkey. We use DHL as our appointed shipping company but can send parcels with FedEx Express on request and at additional cost to the client. Please feel free to contact us by emailing anouk@novadiamondsjewelry.com to receive a price quote for this option for your order.

Nova Diamonds Jewelry does not process, ship or deliver orders on Saturday, Sunday or European and Turkish holidays.

Should you have any further questions regarding your order or shipping please send us an email at anouk@novadiamondsjewelry.com.

Packaging

Your Nova Diamonds Jewelry will be packaged securely for shipment.

  • A receipt will be included which references your order number and some order details, however no pricing will be indicated.
  • Your jewelry will come gift-ready in a jewelry box or pouch, depending on the piece.
  • An itemized and artist-signed Nova Diamonds Jewelry Certificate of Authenticity will be issued for each piece of jewelry.
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